Support
Account issues, alerts, uploads, or anything inside the product: [email protected]
Pricing for larger fleets or questions before you sign up: [email protected]
Before you email
These five come up in almost every conversation, so they are answered here rather than in a reply two days later.
- Do I need to install any hardware?
- No. DQTrack is software only — no devices, no wiring, nothing in the cab. It does not do hours-of-service logging, and it is not an ELD. It tracks the paperwork side: what each driver file needs, what is in it, and what expires next.
- Am I locked into a contract?
- No. Plans are monthly and you can cancel from inside the product. There is no minimum term and no setup fee.
- Do you charge per driver?
- No. Each plan covers a band of active drivers for one flat monthly price. Hiring one more driver does not change your bill, and going slightly over a band does not lock you out — we ask you to move up a plan rather than block a hire.
- Do my drivers need accounts or an app?
- No. When a driver needs to send you a document, you generate a one-time link that works for seven days. They open it on their phone, photograph the card, and that is the whole interaction. No password, no install, no account.
- What happens to my documents if I stop paying?
- You keep read and export access to everything you uploaded. We will not hold your records behind a paywall — they are your files, and you may need them for an audit years after you stop using us.
Company
DQTrack is operated by Pipim Ltd, registered in England and Wales (company no. 16852516).
128 City Road, London, EC1V 2NX, United Kingdom
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